Question 1

What is Topplancer?

Accepted Answer

Topplancer is a work marketplace built for businesses and professionals. Employers post jobs and hire skilled professionals; professionals find work, deliver it and get paid.

Question 2

How do I create an account?

Accepted Answer

Choose Get started, then whether you want to hire or to work. Enter your details and confirm your email address; you need a verified email before you can post a job, send a proposal, pay or withdraw.

Question 3

Does it cost anything to join?

Accepted Answer

No. Creating an account, posting a job and sending proposals are free. Topplancer charges a service fee only on payments, and you see it before you pay. The pricing page explains the fees.

Question 4

How do I post a job?

Accepted Answer

Sign up as an employer and describe the work: a clear title, what you need delivered, the skills it takes, your budget in naira and your timeline. Professionals who fit the brief can then send you proposals.

Question 5

How do I choose the right professional?

Accepted Answer

Compare proposals side by side: how well each one answers your brief, the professional's portfolio and experience, and their price. You can message professionals before you hire.

Question 6

Which contract types can I use?

Accepted Answer

Milestone, fixed-price, hourly and retainer contracts. Milestones suit larger projects, fixed price suits well-defined work, hourly suits open-ended work and retainers suit ongoing help.

Question 7

How do I find work?

Accepted Answer

Sign up as a professional, complete your profile and browse jobs that match your skills. Send a proposal that answers the brief, shows a relevant example and gives your price.

Question 8

How do I make my profile stand out?

Accepted Answer

Use a clear title, write a short summary about the problems you solve, add your best relevant work to your portfolio and complete identity verification.

Question 9

What payment methods can I use?

Accepted Answer

Payments are processed by trusted local payment processors. Employers can pay by debit or credit card, bank transfer or other local payment methods.

Question 10

How and when do professionals get paid?

Accepted Answer

The employer funds the work before it starts. When they approve what you deliver, the payment is released to your wallet, and you can withdraw it to your bank account once your identity is verified.

Question 11

What are the fees?

Accepted Answer

Employers pay a service fee on payments they fund, and professionals pay a service fee on payments released to them, with VAT charged on the fee only. The pricing page shows the current rates and a worked example.

Question 12

Can I get a refund?

Accepted Answer

If a milestone is cancelled before work starts, the money goes back to the employer. If work has been submitted, a refund needs both sides to agree or a decision through our dispute process. The refund policy has the details.

Question 13

How do you verify professionals?

Accepted Answer

Professionals verify their email and phone number, and their identity with their NIN or BVN and a government ID. Identity verification is required before anyone can withdraw earnings.

Question 14

What if something goes wrong with a project?

Accepted Answer

Talk to the other person first; most problems are misunderstandings. If you cannot agree, raise a dispute from the contract and our support team will review the agreement, the messages and the work, and help reach a fair outcome.

Question 15

Someone asked me to pay or be paid outside Topplancer. What should I do?

Accepted Answer

Decline and report it to support. Payments made outside the platform are not protected, and asking for them is against our terms.

Question 16

I can't sign in. What should I do?

Accepted Answer

Check you are signing in to the right app: employers and professionals have separate sign-in pages. Use Forgot password to reset your password, and contact support if you still can't get in.

Question 17

How is my data protected?

Accepted Answer

We collect only what we need to run the marketplace and never show your contact details on your public profile. The privacy policy explains what we collect, why, and your rights.

Question 18

How do I close my account?

Accepted Answer

Finish or close any open contracts and withdraw your balance, then contact support and we will close your account.

Help & FAQ

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